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Memset CEO/Managing Director: Kate Craig-Wood
Q. What is the chief distinguishing factor in your Web hosting operation that separates it from the competition?


A. Enterprise-level quality at an affordable price. Thanks to our award-winning innovative use of technology and open source software we are able to offer top-notch reliability and quality of service (winning PCPro's Best Web Host award two years running now) at a fraction of what our big name competitors charge.

Q. What are the Top 3 elements of your Web hosting company that your customers are most impressed with?


A. Dedication. My team has a true dedication to giving excellent customer service, and to this end we ensure that we only employ top people. This means that our customers never have to deal with poorly-trained staff, but instead have direct access to expert systems administrators.

Flexibility. We do not stick to pre-defined packages, but instead let our customers choose exactly what hardware and services they require. This means they get exactly what they want and are not forced to waste money paying for facilities they don't need.

Reliability. We use only server-grade hardware (Dell PowerEdge machines) and ensure our network has no single points of failure. When combined with our innovative and industry-leading service monitoring systems we are able to give excellent uptime and reliability.

Q. If you could change ONE thing about your Web hosting business what would it be?


A. I wish that we were even better known than we are already; I firmly believe that our services are far superior (and at a better price) than our big-name competitors, and I would love to be able to grow even faster so that we could raise further the bar on the quality of business Web hosting in the UK.