Q. What is the chief distinguishing factor in your Web hosting operation that separates it from the competition?
A. We’re real innovators in our industry and that sets us apart. Our pay-as-you-go computing infrastructure FlexiScale is totally revolutionary in what it delivers for customers and in the efficiencies that it gives us as an organisation. With the introduction of FlexiScale we have an extended range of hosting solutions that makes XCalibre the only truly innovative organisation in web hosting today and the only UK-based cloud hosting provider.
Q. What are the Top 3 elements of your Web hosting company that your customers are most impressed with?
A. 1. Our customers can talk directly to our engineers if they need help and they love that. They get to talk to someone who really knows the score and puts their mind at rest.
2. Most of our business customers see us as partners in their online business. Many of them first make contact by phone to find out what hosting solution will really work best for them and from then on they turn to us for advice as their business develops. Their welfare matters to us and it shows.
3. We’re a Scottish privately owned company and we’re competing with some global organisations. It’s a sort of David and Goliath scenario that really appeals to our customers who like the way we can hold our own on product innovation and service. There’s no complacency here – we genuinely punch above our weight all the time.
Q. If you could change ONE thing about your Web hosting business what would it be?
A. If you had asked this question two years ago, I would say I wanted to build the next generation in hosting technology to offer the ultimate service to customers, and that’s why we’ve built FlexiScale!
